Responsible Gaming at sona999

1. Age Restriction & Verification

sona999 enforces a strict minimum age policy across all services offered on the platform, including sports betting, live casino, slot games, and all promotional activities. No person under the age of 18 may open an account, make a deposit, claim a bonus, or participate in any form of gambling activity on sona999 under any circumstances.

Upon registration, all players are required to confirm that they are 18 years of age or older. sona999 reserves the right to request documentary proof of age at any point — including at the time of account creation, before processing a first withdrawal, or at any point during the player's lifetime on the platform. Acceptable documents for age verification include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (any nationality)
• Driving licence issued by BRTA (Bangladesh Road Transport Authority)
• Any other government-issued photo identification that includes a date of birth

If a player is found to be underage following account review, sona999 will immediately suspend the account, reverse any deposits made (minus any funds already wagered), and report the matter to the relevant authorities where required by law. Any winnings accumulated by an underage player will be forfeited in full. sona999 takes its responsibility to prevent underage gambling with the utmost seriousness.

2. Deposit Limits

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit before you start playing. sona999 allows every registered player to set personal deposit limits directly from the Responsible Gaming section of their account settings panel, at no charge and without needing to contact support.

Available Limit Periods

• Daily Limit: The maximum amount you may deposit via bKash, Nagad, Rocket, Upay, or any other supported method in any single 24-hour period (midnight to midnight, Bangladesh Standard Time, UTC+6).
• Weekly Limit: The maximum total deposits allowed in a 7-day rolling window.
• Monthly Limit: The maximum total deposits allowed in a calendar month.

How Limit Changes Work

A reduction to your deposit limit takes effect immediately — you cannot deposit more than the new lower cap from the moment the change is saved. An increase to your deposit limit, by contrast, is subject to a mandatory 72-hour cooling-off period before it comes into force. This delay is intentional: it gives you time to reconsider whether a higher limit is truly what you want, rather than acting on an impulse in the moment.

sona999 recommends setting a deposit limit that reflects your total disposable entertainment budget — the amount you are genuinely comfortable losing in the worst case. A practical approach used by many responsible players in Dhaka and Chittagong is to align the monthly deposit limit with a fixed percentage of their monthly income, treating it the same way as any other entertainment expense such as streaming subscriptions or dining out.

3. Time-Out & Cool-Off

A time-out is a short-term voluntary break from gambling on sona999. It is designed for players who feel they need a temporary pause — perhaps after a losing session, during a period of personal stress, or simply because they want to re-evaluate their gaming habits without committing to a longer exclusion.

Available Time-Out Durations

• 24 Hours — a one-day break, effective immediately upon activation
• 48 Hours — a two-day break
• 7 Days — a one-week break
• 30 Days — a full calendar month break

During a time-out period, your sona999 account is suspended. You cannot log in, place bets, play casino games, or make deposits. Any pending withdrawal requests that were submitted before the time-out was activated will be processed normally. sona999 will not send any promotional emails, bonus notifications, or marketing communications to your registered email address or mobile number while a time-out is active.

A time-out cannot be cancelled once it has been activated — it must run its full course before your account is reactivated automatically. If you need a longer break than 30 days, sona999 recommends using the self-exclusion feature instead.

4. Self-Exclusion

Self-exclusion is sona999's most powerful responsible gaming tool. It is designed for players who recognise that gambling has become, or is at risk of becoming, a problem in their lives and who want to take a definitive step to stop. Activating self-exclusion closes your account for a significant period and prevents re-registration.

Self-Exclusion Durations

• 6 Months
• 1 Year
• 3 Years
• Permanent / Indefinite — no end date; account closure is final unless a formal review request is submitted after a minimum of five years

How to Request Self-Exclusion

5. Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, making it difficult to notice the signs in yourself. sona999 encourages all players to periodically review the following indicators. If several of these apply to you, it may be time to take a break or seek support.

• Spending more money on gambling than you originally planned or can afford to lose.
• Borrowing money from family, friends, or financial services in order to fund gambling activity.
• Feeling irritable, anxious, or depressed when you are not gambling or when you try to cut back.
• Chasing losses — continuing to gamble in an attempt to win back money that has been lost.
• Lying to family members or hiding gambling activity from people close to you.
• Gambling interfering with work, studies, relationships, or other important life responsibilities.
• Using gambling as a way to escape stress, depression, loneliness, or other negative feelings.
• Repeatedly trying and failing to cut down or stop gambling.
• Neglecting basic personal needs — food, sleep, hygiene — because of time or money spent on gambling.
• Feeling a persistent need to gamble with increasingly larger amounts to achieve the same level of excitement.

If you recognise several of these signs in your own behaviour, please do not hesitate to use sona999's built-in tools (deposit limits, time-out, or self-exclusion) or reach out to our support team. You can also contact independent gambling support organisations listed in the Support section below.

6. Player Protection Tools

In addition to deposit limits, time-outs, and self-exclusion, sona999 provides several supplementary tools designed to help players maintain an informed and controlled approach to gaming on the platform.